Terms of Service

1. Operator and acceptance

Beanloom is operated by Hockey Ye, an individual based in mainland China, at www.beanloom.app. Contact us at hockeyye2003@gmail.com.

These terms cover accessing Beanloom, creating an account, generating coffee cards, and buying Credits when checkout becomes available. By using the service, you accept these terms. If you disagree, stop using the service. Our Privacy Policy explains how we process personal information.

You must be at least 18 and legally able to enter this agreement. If you act for a business, you must be authorized to accept these terms on its behalf.

2. Service and AI model disclosure

Beanloom is an online coffee label and card design tool. You can customize free coffee label templates or turn coffee facts and flavor notes into downloadable 3:4 PNG designs with Flavor Gradient, Flavor Monster, and Mono Color. Signed-in users can save label projects, Card projects, and reusable Coffee Profiles in their Workspace. No physical goods are shipped. Generation takes processing time and depends on service availability.

Flavor Monster and Mono Color use GPT Image 2 through Kie.ai, with API model identifier gpt-image-2-text-to-image. Monster combines AI generated assets with deterministic composition; Mono Color generates a finished card. Flavor Gradient uses deterministic drawing and does not call an AI image model. Beanloom is an independent product, with no claim of endorsement by these providers.

AI results can contain inaccurate facts, misspelled text, unexpected imagery, or similarities to other outputs. Review every card before printing, publishing or using it in marketing, including origin, processing, flavor descriptions and any product claims. We do not promise unique outputs, trademark clearance, or suitability for a particular printing process.

3. Accounts and security

Use a valid email address you control. We use email verification codes to sign you in. Protect your mailbox and login session, do not share access, and report suspected unauthorized use to hockeyye2003@gmail.com. You are responsible for activity you authorize and the accuracy and legality of your submissions.

Guest Flavor Gradient previews are watermarked and remain in the current browser session. Signed-in users can save Cards and download available originals. Keep copies of files you need; Beanloom does not provide a permanent archive or a history of all replaced card versions.

4. Credits and delivery

Costs appear before you confirm an action and on our Credit costs page. Flavor Gradient is free; a full Flavor Monster generation costs 2 Credits, Monster title regeneration costs 1 Credit, and Mono Color costs 1 Credit. Deterministic Monster rearrangement using existing assets is free. Promotional grants may be offered and may be paused for new accounts.

Credits do not expire, cannot be transferred or resold, and are not currency, deposits or a cash balance. Promotional Credits have no cash refund value. Refunds of eligible Credit purchases follow section 6.

We reserve quoted Credits when a paid request starts and consume them when generation succeeds. Confirmed failure releases the reservation. Automatic retries do not incur a second charge. Unknown provider results keep Credits reserved pending reconciliation; contact us if a request remains unresolved.

5. Purchases and payments

Buy 10 Credits for US$9.99, plus applicable taxes shown at checkout.

Credit packages are one-time purchases, with no subscription, automatic renewal or automatic top-up. Checkout will show the Credit quantity, currency, total price, applicable taxes and seller details before you authorize payment. Your authorization covers that transaction only. Price changes do not change Credits already purchased.

When enabled, checkout is intended to use Waffo Pancake as Merchant of Record. The entity identified at checkout is the seller of record for that transaction and handles payment collection, applicable transaction taxes and receipts under its checkout terms. Beanloom supplies the coffee card service and Credit balance. Enter card details with the checkout provider; Beanloom does not store full card numbers or card security codes.

Purchased Credits become available after verified payment confirmation. If you were charged but did not receive Credits, email hockeyye2003@gmail.com with the transaction reference. Do not pay again to resolve the same order.

6. Refund policy

Request a full refund of a purchased Credit package within 7 calendar days of purchase if none of that package has been used. Consumed Credits are generally not refundable solely because a successful AI result does not match your preferences. Remedies for defective or undelivered services, unauthorized charges and statutory rights remain available.

We correct confirmed duplicate charges and payment errors. If purchased Credits cannot be delivered, or we permanently discontinue the paid service, we refund the original purchase value of unused paid Credits. Failed generation releases Credits; a balance correction is separate from a payment refund. Promotional Credits are excluded from cash refunds.

For eligible unused packages, request an automatic full refund from your purchase history on the Credits page. We check the package’s usage before requesting the refund, remove its 10 Credits from your available balance while processing, and restore them if the provider confirms failure. Credits are used in the order they were added; Credits reserved for an unfinished generation are not available for refund until released. Older purchases without reliable package usage records require support review.

For other refund requests, contact hockeyye2003@gmail.com from your account email, with the purchase date, transaction reference and reason. Never send a full card number, security code or verification code. We aim to acknowledge support requests within 2 business days and decide straightforward requests within 5 business days. Approved refunds return through the checkout provider to the original payment method; posting normally takes a further 5–10 business days depending on the provider and bank. We will explain delays or rejections.

For a partial refund, unused paid Credit value is calculated using the original package price and quantity, excluding free promotional Credits; refunded Credits are removed. Mandatory consumer protections, including applicable cancellation or withdrawal rights, take precedence. Starting generation does not by itself waive a statutory right. Any legally required express consent to immediate supply and acknowledgment of loss of withdrawal rights must be obtained at checkout.

7. Content and intellectual property

You retain rights you hold in submitted content. You give Beanloom a limited, non-exclusive license to process, store and transmit it to fulfill your requests, operate the service, investigate abuse and meet legal obligations, as explained in the Privacy Policy. Do not submit sensitive personal information or material you lack permission to use.

As between you and Beanloom, you may use generated cards for lawful personal and commercial purposes, including coffee packaging and marketing, subject to these terms and third-party rights. To the extent we hold transferable rights in an output, we assign them to you. AI outputs may not qualify for copyright protection everywhere; we cannot grant rights belonging to others.

Beanloom’s brand, website code, templates and service design remain the property of their respective owners. Permission to use downloaded cards does not grant permission to copy or resell the service.

8. AI acceptable use policy (AUP)

This policy covers inputs, coffee names and descriptions, generated text and images, saved Cards, and use or distribution of outputs. Use Beanloom for lawful coffee card creation. These content categories are prohibited, including when requested indirectly through coffee fields:

• Pornography / NSFW: sexually explicit imagery, sexual services and non-consensual intimate content.
• Violence / gore: graphic injury, torture, glorification of violence, terrorism, and instructions facilitating harm or weapons of mass destruction.
• Hate speech: dehumanization, discriminatory abuse, threats or incitement against people based on protected characteristics.
• Child unsafe content / CSAM: child sexual abuse material, sexualization of anyone under 18, exploitation, grooming or endangerment of children, including synthetic depictions.
• Deepfakes / impersonation: deceptive depictions of real people, identity theft, non-consensual likeness use, or false claims to represent a person, brand or institution.
• Copyright / trademark infringement: unauthorized use of protected artwork, characters, logos or branding, or infringement of privacy, publicity or other third-party rights.

Do not create fraud, harassment, illegal material, misleading coffee certifications or health claims, phishing, malware or spam. Do not misrepresent AI imagery as authentic photography or human work where this misleads others; make disclosures required by law or the destination platform.

Do not bypass safeguards, submit prompts designed to evade restrictions, scrape private data, systematically extract outputs through unauthorized automation, disrupt the service, exploit promotional grants or payment errors, or resell account access. Using service inputs or outputs to train, distill or develop a competing AI model requires our written permission.

Content review

Beanloom validates structured coffee inputs and applies request limits and account controls. AI requests are subject to provider restrictions and rejection responses. These checks do not guarantee semantic content moderation of every input or image. We do not currently operate a separate comprehensive automated input-and-output content scanning system.

Reporting and enforcement

Report unsafe content, infringement or abuse to hockeyye2003@gmail.com with the subject “Content report”. Include the Card reference, issue and evidence you can lawfully share. Do not attach or redistribute child exploitation material; provide a reference instead. We prioritize child safety and imminent harm reports, manually review relevant inputs, outputs and account activity, and restrict reporter details to what is needed for investigation or legal compliance.

Depending on severity and evidence, we may request corrections, remove offending content, limit generation, suspend accounts pending investigation, or terminate access for serious or repeated breaches. We may reverse fraudulently obtained promotional Credits, preserve necessary evidence and report suspected illegal activity as required by law. Purchased balances and refunds remain subject to applicable law; violations do not automatically forfeit statutory refund rights.

Where lawful and safe, we explain decisions and allow a response. Appeal to the same email with the subject “Content appeal” within 30 days of notice, explaining the error and providing evidence. The operator will reconsider the decision and aim to respond within 10 business days, explaining any extension. Knowingly false reports and abusive use of reporting are prohibited.

9. Ending use and termination

Stop using Beanloom at any time. To close your account or request erasure, email hockeyye2003@gmail.com from your account address. Download needed files and contact us about unresolved generations or refunds. Account closure ends access to Cards and Credits; data handling follows the Privacy Policy.

We may suspend or end access for material breaches, fraud, security risks or legal requirements. Where practical we give notice and an opportunity to correct a breach. If we end the paid service for reasons unrelated to your breach, we refund unused paid Credits at their original purchase value. Necessary payment, dispute and security records, and obligations concerning rights, liability and disputes, may survive termination.

10. Disclaimers, liability and user responsibility

Subject to mandatory law, the service is provided as available, without a promise of uninterrupted access, error-free output, commercial success or fitness for a specific purpose. Outputs are not legal, medical, financial or certification advice. Third-party outages may delay generation; we remain responsible for remedies owed under these terms and applicable law.

To the extent permitted by law, we are not liable for indirect losses such as lost profits, and our aggregate liability for a claim is limited to what you paid for Beanloom during the 12 months preceding the event. These limits do not exclude liability that cannot lawfully be excluded, including fraud, intentional misconduct, gross negligence or mandatory consumer remedies.

You are responsible for losses arising from third-party claims caused by your unlawful submissions or material breach, to the extent you are legally liable. This does not make you responsible for our wrongdoing or remove defenses available under law.

11. Law, disputes and updates

The laws of the People’s Republic of China applicable in mainland China govern these terms, subject to mandatory protections in your country of residence. Contact hockeyye2003@gmail.com to try to resolve a dispute. Unresolved disputes may be brought before a court with lawful jurisdiction. These terms do not impose mandatory arbitration or waive consumer rights.

We will announce material changes on the website or by email at least 15 days before they take effect, unless urgent legal or security requirements need earlier action. Changes do not retroactively remove accrued refund rights. If you disagree, stop using the service and contact us about closure and eligible refunds. An unenforceable provision does not invalidate the others.

Contact hockeyye2003@gmail.com for support, billing, refunds, privacy, security reports and appeals. These terms, the Privacy Policy and purchase details accepted at checkout describe the applicable agreement.